At Premium Value Market, we want you to be completely satisfied with your purchase. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days of approval. Depending on your payment provider, it may take a few additional days for the credit to appear on your bank statement.
If you haven't received your refund after 10 business days from the date your return was approved, please first check your bank or credit card statement again. Refund processing times can vary by payment method and financial institution.
If your refund still has not appeared, contact your credit card company or bank, as it may take additional time for the credit to be officially posted. If you need further assistance, please contact our support team at support@premiumvaluemarket.com and we will investigate on your behalf.
We are committed to resolving any issue with your order fairly and quickly. If something isn't right, please contact our support team first at support@premiumvaluemarket.com or via live chat before filing a chargeback or dispute with your payment provider. In most cases we can resolve the issue directly and faster than the formal dispute process.
If a chargeback is filed, we will respond to your payment provider with order, tracking, and communication records to fairly resolve the dispute. Please note that once a refund has been issued, the corresponding transaction you approved may not be eligible for an additional refund on the same order.
To return your product, you should contact our support team first to receive a Return Merchandise Authorization (RMA) number and the address of our nearest local return center (USA or EU). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
